Privacy policy

Last updated: March 27, 2026

Multi Tastes ("we", "us", "our") operates this website and online store (the "Services"). We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and share your personal data when you use our Services.

1. Who we are

Multi Tastes
Boxbergerweg 15
7412 BB Deventer
Netherlands

Email: info@multitastes.com

Chamber of Commerce (KVK): 87232057
VAT Number: NL004378254B97

For the purposes of data protection laws, Multi Tastes is the data controller of your personal data.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Contact Information

• Name
• Billing & shipping address
• Email address
• Phone number

b. Payment Information

• Payment method details (processed securely via payment providers)
• Transaction data
  We do NOT store full credit card details ourselves.

c. Account Information

• Username
• Password (encrypted)
• Preferences and settings

d. Order & Transaction Data

• Products viewed, added to cart or purchased
• Order history
• Returns and exchanges

e. Communication Data

• Messages sent via email, contact forms, or chat

f. Technical & Usage Data

• IP address
• Device and browser information
• Website usage behavior (pages visited, clicks, etc.)

3. How We Collect Your Data

We collect data in the following ways:

• Directly from you (when you place an order, create an account, contact us)
• Automatically via cookies and tracking technologies
• Through Shopify and service providers
• From third-party partners (e.g. payment providers, analytics tools)

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contractual necessity – to process orders and provide services
• Legal obligations – tax, accounting, compliance
• Legitimate interests – improving services, fraud prevention
• Consent – for marketing communications and cookies (where required)

5. How We Use Your Data

We use your personal data to:

a. Process Orders

• Payments
• Shipping & delivery
• Returns & refunds

b. Manage Your Account

• Login & authentication
• Preferences

c. Customer Support

• Respond to inquiries
• Resolve issues

d. Improve Our Services

• Website optimization
• Analytics & performance tracking

e. Marketing & Advertising

• Email marketing (only with consent where required)
• Personalized offers and ads

f. Security & Fraud Prevention

• Detect suspicious activity
• Protect our business and customers

6. Sharing Your Data

We may share your data with:

a. Service Providers

• Shopify (hosting platform)
• Payment providers (e.g. Mollie, Shopify Payments)
• Shipping partners (e.g. DPD, Sendcloud)
• IT & analytics providers

b. Marketing Partners

For advertising and remarketing purposes (where legally allowed)

c. Legal Authorities

When required by law or to protect our rights

d. Business Transfers

In case of merger, sale, or restructuring

7. Shopify & Third-Party Processing

Our store is hosted by Shopify. Shopify may process your personal data to:

• Operate and improve the platform
• Provide analytics and enhanced features
• Support fraud detection and security

More info: https://privacy.shopify.com/en

8. International Data Transfers

Your data may be transferred outside the EU/EEA.

We ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions

9. Data Retention

We retain your data only as long as necessary for:

• Order processing
• Legal obligations (e.g. tax records)
• Dispute resolution

After this, data is securely deleted or anonymized.

10. Your Rights (GDPR)

You have the right to:

• Access your data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

To exercise your rights, contact: info@multitastes.com

You also have the right to file a complaint with the Dutch authority:
Autoriteit Persoonsgegevens

11. Cookies & Tracking

We use cookies and similar technologies to:

• Enable website functionality
• Analyze traffic
• Personalize content and ads

You can manage your cookie preferences via your browser or cookie banner.

12. Security

We implement appropriate technical and organizational measures to protect your data.

However, no system is 100% secure. Please use secure connections when sharing sensitive data.

13. Children

Our Services are not intended for individuals under 16.
We do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised date.

15. Contact

If you have questions or requests:

info@multitastes.com
Boxbergerweg 15, 7412 BB Deventer, Netherlands