You may return eligible products within the applicable return period, provided they are unused and in their original condition. Please contact us before returning any item.

Due to food safety regulations, perishable and food products cannot be returned unless there is a quality issue or defect.

If you receive a damaged product, please contact us as soon as possible and include your order number and clear photos of the issue. We will review the situation and provide a suitable solution.

If you received an incorrect item, please contact us promptly. We will investigate and arrange an appropriate resolution.

You can submit a complaint by contacting our customer service and providing your order number along with a clear description of the issue.

We aim to review complaints as quickly as possible. Processing times may vary depending on the nature of the issue.

If your complaint is approved, we may offer a replacement, refund, or another suitable solution depending on the situation.

Approved refunds are processed using the original payment method unless agreed otherwise.

Return shipping costs depend on the reason for the return. If the issue is caused by us, we will arrange an appropriate solution.

We recommend contacting us as soon as possible after receiving your order. Prompt reporting helps us review and resolve the issue efficiently.